I have been taking my truck to the Lakewood store for several years. I have never had an issue and they have always done great work. As for the gentlemen named Steven that had a bad experience, I don’t know which store you went to but the guys in Lakewood have done me well and I run big 3500 trucks that get used. They just did a steering gear box for me and a full transmission service and they were great. Sorry to hear you had a bad experience. The Lakewood shop has always been great.